UK VDS.com » outsourced support http://www.ukvds.com ukvds.com is a blog about virtual dedicated servers Thu, 22 Jul 2010 15:44:50 +0000 en hourly 1 http://wordpress.org/?v=3.0 Fasthosts Support http://www.ukvds.com/02/fasthosts-support/ http://www.ukvds.com/02/fasthosts-support/#comments Wed, 24 Feb 2010 09:54:58 +0000 admin http://www.ukvds.com/?p=92 Fasthost support is an interesting one. Fasthosts.co.uk are part of one of the largest companies in the world – United Internet AG who are a German company and also own 1&1. Whilst their support appears responsive, and wait times are typically low for a response, the quality of the response is equivalently low. Nobody seems able to solve any problems – you may as well be talking to a bot. Of course, the support is outsourced somewhere where it is cheap for them to have people answering phones etc and communication can be a barrier.

The main problem is that to get any help, you have to have log-in to your account. To log-in to your account, you need your account details. If you have forgotten your account details, you need to contact support. See where this is going? All in all getting help from anyone at Fasthosts is a frustrating job.

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